CABLE GUY!!!

I ordered Comcast internet for my new apartment in Uptown Dallas. I have someone scheduled to come install and hook it up for Monday between 11am and 2pm. 2 rolls around and my phone rings, there is a Comcast rep telling me someone is just now on their way and will arrive in the next 20 minutes. Mind you I have scheduled this for my lunch break so I can run home, let him do his business, then I can get back to work. Well, I'm waiting, waiting, waiting. It's 3pm, 4pm, finally 4:30pm when the phone rings again. I answer, "Hey, this is ____ (didn't understand what the heck he said). I'm waitin outside yo door fo ya, I'll just wait." As if I hadn't waited long enough for him. So, I leave work, arrive home and let him in. By appearance, not impressed, by speech, far less impressed. I had no idea what half of the things that came out of his mouth were. I don't even know if he was speaking english. It was closer to that ibonix language. The man comes into my apartment (a one room efficiency so there is no escape for me) where he plugs a cable into the wall, the router, and my computer. Much to my, well not surprise, it doesn't work. The man tells me, "I don't understand, I just did this. I thought all I had to do was plug in the cable". REALLY? If that's all then I can high jack the damn internet and wouldn't need to deal with this. Literally one hour has gone by, he has rearranged my apartment, moving the TV closer to the cable outlet to see if he could get that to work, which he didn't. Finally he calls customer service, puts the phone on speaker, turned very ridiculously loud. After being on hold for 10 minutes, a woman answers the phone. He says he is an employee. She says you need to call your tech support or your supervisor. The man proceeds to hang up on her followed by *&%&$#@! this, *%@#!& that *&#$@*%! This @$*@$ sucks, it's bull @$#*. All this time I am sitting in my chair reading my book pretending not to hear a word, though clearly I hear it all since I am in the same room and the man is no muttering under his breath but rather shouting the profanities. You can imagine that I am far past uncomfortable at this point. So, I tell the man, who has been here for over an hour and half to please leave, I will call and reschedule for another time as I have a previous engagement I must now attend to. All though there was some reluctancy on his part, he did leave but, not before telling me that when I call to reschedule, tell them that it was my idea to reschedule, that he had come and done his part and I am the one who had the conflict.
I actually did call customer service after he left, explained my experience, only to be told by the rep, "I'm sorry you had a bad experience, we can send someone else out to you on Wednesday". That was about it.
Moral of the story: Comcast is bad.